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Customer Service: Making a Difference The most profitable companies invest in their human capital. They provide quality customer service internally as well as externally. Good customer service is like smiling. It really takes
far less energy and the rewards are great for both the giver and the receiver.
The problem is people think good customer service comes from a list of
rules, do's and don'ts, when actually it comes from the heart. It's the
ability for people to communicate little acts of kindness. Participants
who attend this workshop will learn to:
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